June 18, 2024

South West News

South West News from Gloucestershire to Cornwall

Bristol Care Team Recognised for Service Excellence

The team at a Bristol care service which supports men with acquired brain injuries have been recognised at a national awards ceremony for consistently delivering service excellence.

Cygnet Brunel, on Crow Lane, Henbury, offers Neuropsychiatric care and rehabilitation for men with brain injuries. The team scooped one of the top prizes at the Cygnet Group achievement awards, a day of celebration for caring, dedicated and hard-working colleagues across the organisation.

They won the Delivering Service Excellence award, which recognised a successful team or individual that has made a positive and measurable improvement to the quality of a service.

Cygnet Group is a leading provider of health and social care services for young people and adults with mental health needs, acquired brain injuries, eating disorders, autism and learning disabilities within the UK.

Held last year for the first time, the Cygnet Group Achievement Awards is open to 11,000 staff across Healthcare, Social Care and Support Services, to honour colleagues across all departments and job roles who go above and beyond to ensure service users receive the highest quality care.

The awards took place at the Edgbaston Cricket Ground in Birmingham and recognised the individuals and teams who made outstanding contributions. Colleagues were able to nominate one another and there were nearly 1,200 nominations across 15 categories, all judged by different, independent panels recognising the range of skills across the Cygnet workforce – including support workers, clinicians, chefs, IT, nursing and all the other vital roles.

All winners were presented with their awards by former England cricketer, Marcus Trescothick, who was guest of honour at the event. Marcus kick-started the event by talking to the 280-strong staff audience about the mental health struggles he had experienced throughout his playing career.

The nomination script for Cygnet Brunel read: “Steph is a passionate and driven leader who has embedded a culture of continuous improvement.

“I have never worked in a service where autonomy is given to all departments, whilst still feeling a supportive and clear sense of direction for the betterment of our service users, environment and teams.”

Upon receiving the award, Steph Coxon, manager of Cygnet Brunel said: “It feels incredible to win this award. The whole team have worked so hard to make a huge difference with service users, to the service, to quality improvement. It means a lot to us to be recognised.

This award really demonstrates the fact that we go above and beyond. It’s so nice that the team have been celebrated for all their hard work.

“We call it the Brunel Magic, and it really is our culture. The whole team have a can-do attitude.

“Whenever a service user wants to do something, or if there’s something that we need for the service, everybody will put their heads together and consider how to make that happen rather than always be thinking, is that possible?

“We always find a way to improve the service and to make somebody’s life better.”

Dr Tony Romero, CEO of Cygnet Group, said: “These awards are incredibly uplifting, hearing the countless stories about how so many of our staff have provided life-changing care and support.

“The team at Cygnet Brunel consistently go above and beyond for the individuals in their care. They all demonstrates passion for their work, commitment to excellence, and an unwavering dedication to our service users.

“Cygnet has a proud, 35-year history of providing quality care to some of society’s most vulnerable. From the very beginning, back in 1988, it has been the caring nature of our staff who have played the greatest role in ensuring we change lives for the better. Their hard work and dedication are the foundation of our success, and I am proud to work alongside such exceptional individuals and teams. They really do go above and beyond to give our service users hope of a brighter future.”